Business Applications

Knowledge Systems Design builds knowledge base systems to capture and use a company's best knowledge. The following examples describe delivered KSD systems.

Intelligent Service Support

Imagine if all your customer service representatives knew as much as your best representative.

Today's fast product cycles and complex products make customer support operations critically dependent upon up-to-date, accurate knowledge. KSD's decision support architecture makes critical knowledge available to all your service representatives resulting in significant savings and increased customer satisfaction.

Roadway Incident Management

What if when there was a problem on the highway the right people arrived at the right time.

Roadway congestion is a $43 billion dollar per year problem in the United States. Many city and state transportation departments are looking for ways to make our highway systems more efficient. Knowledge Base systems can help.